Shipping policy

Order processing takes 3-5 business days before shipment.

Once shipped, most orders arrive within 8–20 business days, depending on your location and local customs processing.

  • USA, UK, Australia: 8-16 business days

  • Canada, Europe: 10-20 business days

You'll receive an email with tracking information as soon as your order is on the way. Please note that we rely on third-party carriers, so occasional delays may happen due to holidays, customs, or courier disruptions.

 

Wrong Address Disclaimer

It is the buyer's responsibility to ensure the shipping address is entered correctly. We process orders quickly, so there is a very small window to cancel, change your order, or change the address. If you need to make an address change, please contact us immediately after placing your order. We will do our best to make the change, but cannot guarantee it.

If a package is returned to our warehouse due to an incorrect address, we can then reship it to the correct address (new shipping fees apply) or provide a full refund for the product value.

We are not responsible for lost packages marked as “delivered” by the courier. In such cases, we can assist by offering a one-time reshipment. Refunds are not issued for courier errors, customs delays, or delivery failures beyond our control.

 

Order Issues & Damaged Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery. Kindly include clear photos or videos showing the issue.

Once confirmed, we offer a free replacement or store credit. Please note, refunds are not provided for damage-related cases or warehouse errors; the resolution will be either a reshipment or store credit. By placing an order, you agree to these terms.

 

Returns (30-Day Money-Back Guarantee)

If you're not satisfied with your purchase, we'll issue a refund within 30 days upon delivery and receipt of the returned item.

To initiate a refund, please email us with your order number and reason(s) for the refund. If the product is defective, include a photo or video showing the defect.

  • If you wish to return the item, you are responsible for the return shipping cost and may use the courier of your choice. We will provide you with our return address.

  • The total refund amount does not include the original shipping fee.

 

Cancellations

To cancel an order, please contact us with your order details as soon as possible. If your order has not yet been shipped, we will immediately process a full refund. If your order has been shipped, we will refund your payment (less the original shipping fee) as soon as we receive and process the item(s) back at our warehouse.